Return and Refund Policy

Return and Refund Policy

Last updated: 1 May, 2025

Thank you for choosing Book Air With Us. We appreciate your trust and are committed to ensuring your satisfaction with every purchase.

If your experience does not meet your expectations, we invite you to review our Return and Refund Policy for clear guidance on how to request support, return a product, or obtain a refund. Our goal is to make this process straightforward, fair, and hassle-free.

For the full terms and conditions, please visit our website or contact our customer support team, who will be happy to assist you.

The following terms apply to all products purchased through Book Air With Us.

1. Interpretation and Definitions

Interpretation

Defined terms, shown with initial capital letters, carry the meanings described below and apply equally whether used in singular or plural form.

Definitions

• Company (also referred to as "the Company," "We," "Us," or "Our" in this Agreement) means BOOK AIR WITH US.
• Service refers to the products and services offered for sale through the Service.
• Orders means a request made by You to purchase Service from Us.
• Web Service means the website platform through which the Service is provided.
• Website refers to BOOK AIR WITH US, accessible at bookairwithus.com.
• You means the individual accessing or using the Service, whether personally or as a representative of a company or legal entity.

2. Eligibility for Refunds

Refunds are subject to both the terms and conditions of Book Air With Us and the policies of the respective service providers (such as airlines, hotels, and car rental companies). To be eligible for a refund, the following criteria must be met:

• Booking Source: The booking must have been made directly through Book Air With Us. Bookings made through third-party or partner platforms are subject to their own refund policies and procedures.
• Policy Compliance: Your refund request must adhere to the cancellation and refund policies set by the service provider linked to your booking.
• Required Documentation: You must submit all necessary documentation to support your refund claim, which may include:
  • Proof of booking (e.g., confirmation number, email receipt)
  • Communication records with the service provider
  • Any other relevant documents substantiating your request
• Refund Method: Approved refunds will generally be processed back to the original payment method used at the time of booking.

Important Note:

Not all bookings qualify for a refund. Some fare types, such as non-refundable rates, last-minute cancellations, or penalties imposed by service providers, may result in partial or no refunds. Additionally, administrative or service fees may be deducted in accordance with the applicable provider's terms.

3. Submission of Refund Requests

To ensure a smooth and timely refund process, please follow the guidelines below when submitting a refund request:

• Review Provider Policies: Before submitting a request, carefully review the cancellation and refund policy of the service provider (e.g., airline, hotel, or car rental agency) to confirm that your booking qualifies for a refund.
• Provide Necessary Documentation: Attach all relevant documentation to support your claim. This may include:
  • Booking Confirmation Letter: An invoice or document confirming the details of your reservation.
  • Confirmation of Payment: A bank or payment gateway statement verifying the completed transaction.
  • Correspondence with the Service Provider: Any email or written communication that helps validate your claim or issue.
  • Other Pertinent Information: Any additional evidence that supports your request (e.g., photos, medical reports, or official notices).
• State the Reason Clearly: Clearly explain the reason for your refund request whether it is due to service issues, unmet expectations, disruptions, or any other valid concern.
• Adhere to Submission Timelines: Ensure that your refund request is submitted within the timeframe specified by the service provider's refund or cancellation policy. Late submissions may not be eligible for processing.
• Escalate if Necessary: If your request is denied or remains unresolved, you may escalate the issue to a higher authority within the service provider's organization. In certain cases, you may also see assistance through relevant consumer protection channels or mediation services.

4. Processing of Refunds

Refunds, when applicable, will be processed according to the timelines and conditions set forth by the respective service providers (e.g., airlines, hotels, or car rental companies). While Book Air With Us will assist in facilitating and following up on the refund process, we are not responsible for any delays or denials caused by a service provider's internal policies or procedures.

Documentation Requirements

To process your refund, service providers may request specific documentation, including:

• Proof of identification
• Confirmation of payment
• Booking confirmation
• Relevant correspondence or issue-related communication

Please provide these documents promptly to avoid unnecessary delays.

Communication Channels

To help expedite your refund, use the official communication methods designated by the service provider (e.g., their customer support email or portal). Doing so ensures that your request is properly tracked and processed.

Escalation Procedures

If your refund request is denied or remains unresolved:

• Follow the escalation protocols provided by the service provider.
• You may also contact local consumer protection agencies for further assistance.

Payment Method Impact

The original payment method may affect the time it takes to receive a refund:

• Credit/Debit Cards: 5–10 business days (may vary by bank)
• Digital Wallets (e.g., PayPal, Google Pay): 3–5 business days
• Bank Transfers: Processing time may vary based on your bank's internal policies

Please allow for standard processing times unless otherwise stated by the service provider.

Refund Tracking

Many service providers offer refund tracking tools or portals. We encourage you to use these features to stay informed about your refund status and expected processing times.

Special Circumstances

In situations involving exceptional events, such as:

• Medical emergencies
• Bereavement (death of a loved one)
• Natural disasters or major disruptions

Service providers may offer waivers or discretionary refunds. To support such claims, appropriate documentation (e.g., medical certificate, death certificate) is typically required. The approval of such exceptions remains entirely at the discretion of the service provider.

Special Taxes

If your booking includes special taxes (such as international travel levies), please note:

• These taxes are generally non-refundable, even when the ticket fare is refunded.
• The refundability of such charges is subject to the rules and regulations of the relevant authorities and service providers.

Other Surcharges

For tickets marked as non-refundable, please note:

• Fuel surcharges, security surcharges, and similar fees are non-refundable under all circumstances.
• Even if a portion of the base fare is refunded, these additional charges will not be reimbursed.

We strongly recommend reviewing the fare rules and terms associated with your ticket at the time of purchase to understand all refund limitations.

5. Changes in Policy

BOOK AIR WITH US reserves the right to modify, update, or amend this Refund Policy at any time, at its sole discretion. Any changes will become effective immediately upon being posted on our official website and may be implemented without prior notice.

As a customer or user, it is your responsibility to review this Refund Policy periodically to remain informed about any updates. Your continued use of our services following any changes will be considered as your acknowledgment and acceptance of the revised policy.

We strongly recommend visiting this page regularly to stay up to date with the most current terms regarding refunds and cancellations.

6. Contact Us

If you have any questions or need further clarification regarding our Returns and Refunds Policy, our dedicated Support Team is available 24/7 to assist you. We are committed to providing prompt and helpful service to ensure your concerns are addressed quickly and effectively.

You can reach us through the following channels:

By Email: info@bookairwithus.com

By Phone: +1 (800) 223-0070

By Mail: PO box Birmingham Rd, Birmingham, NJ

We appreciate your trust in Book Air With Us and are here to support you every step of the way.